FAQs
1. What materials are VIAN & TEG handbags made from?
Our collections are made using carefully selected materials. Each product page clearly states the material and key features of the individual handbag
2. Where is VIAN & TEG LONDON based?
VIAN & TEG LONDON is a London-inspired handbag label, created with a focus on contemporary style, refined details and timeless design.
3. Do you offer UK delivery?
Yes. We currently offer delivery across the UK. Available delivery options and estimated delivery times are shown at checkout.
4. How long will my order take to arrive?
Orders are normally dispatched within the stated processing period, with delivery times depending on the shipping option selected at checkout. You will receive confirmation once your order has been dispatched.
5. How can I track my order?
Once your order has been dispatched, we will provide tracking information where a tracked delivery service has been selected.
6. Can I return my handbag?
Yes. We accept returns in accordance with our returns policy. Items should be returned unused and in their original condition and packaging. Please see our Returns & Refunds page for full details.
7. Can I exchange my handbag?
If you would like to exchange your handbag, please contact us before returning your order. Exchanges are subject to availability.
8. How should I care for my handbag?
To keep your handbag looking its best, avoid prolonged exposure to water, excessive heat and direct sunlight. Store it in its protective dust bag when not in use and handle it with clean, dry hands.
9. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request before the order is dispatched.
10. Is my payment secure?
Yes. Payments are processed through secure payment services. We do not store your full payment card details.
11. Do you offer gift packaging?
Gift packaging options may be available for selected products. Please check the product page or contact us before placing your order.
12. Will you be launching more collections?
Yes. VIAN & TEG LONDON is a growing brand, and we are working towards introducing new designs and collections.
13. How can I hear about new launches?
Follow us on Instagram and TikTok and join our mailing list to hear about new collections, launches and exclusive offers first.
14. How can I contact VIAN & TEG LONDON?
You can contact us through the Contact Us page. Our team will be happy to help with questions about products, orders, delivery or returns.